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  1. Order by Monday midnight • Roasted Tuesday • Pickup Thurs/Fri 12–5

Cancellation policy

Cancellation Policy

Some items in our store may be offered as subscriptions, pre-orders, or limited “try before you buy” offers. Here’s how to manage or cancel these types of purchases:

Subscriptions

When you subscribe to Encore Coffee & Chocolate, you’ll receive repeat deliveries based on the frequency you select.

  • Your payment method will be securely stored and automatically charged before each shipment, unless you prepay.

  • Some subscriptions may auto-renew at the end of their term.

  • You can pause, skip, or cancel your subscription at any time.

  • Just follow the link in your order confirmation email or log into your customer portal.

  • To apply changes to your upcoming order, make updates at least 48 hours before your next billing date.

Need help? Contact us at info@encorecoffeeco.com.
For more details, view our Returns Policy.

Pre-Orders

Pre-orders let you reserve upcoming products, such as limited-release coffee or seasonal chocolate bars.

  • We may charge the full amount upfront or collect a partial deposit and bill the remainder later.

  • You may cancel a pre-order anytime before it ships by contacting us.

  • Once fulfilled and shipped, the order can no longer be canceled, but it may be eligible for return.

See our Returns Policy for more info.

Try Before You Buy (when available)

For select items, we occasionally offer a try-before-you-buy option.

  • Your payment method will be authorized at checkout, but not charged.

  • You’ll have a trial period (specified at checkout) to decide if you’d like to keep the item.

  • If the item isn’t returned within the trial window, your payment method will be charged in full.