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  1. Order by Monday midnight • Roasted Tuesday • Pickup Thurs/Fri 12–5
  1. ☀️ Summer Shipping Update: To Protect the Quality of Our Chocolate, We're Temporarily Holding Shipments of Chocolate Until Cooler Weather Returns.

Refund policy

Return & Refund Policy

We want you to love everything from Encore Coffee & Chocolate. If something’s not right, we’re here to help.

Returns

We have a 30-day return policy for non-food items, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You’ll also need your order number or proof of purchase.

To start a return, contact us at info@encorecoffeeco.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Please don’t send anything back before reaching out — returns sent without approval won’t be accepted.

Return address:
Encore Coffee & Chocolate
4322 E. 142nd Street
Grandview, MO 64030
USA

Damages & Issues

Please inspect your order when it arrives and let us know right away if it’s damaged, defective, or if you received the wrong item. Contact us within 7 days at info@encorecoffeeco.com, and we’ll work with you to fix the issue quickly.

Exceptions & Non-Returnable Items

Unfortunately, we can’t accept returns on:

  • Coffee, chocolate, or other perishable goods
  • Gift cards
  • Custom or personalized products

If you’re unsure about your item, feel free to ask — we’re happy to help.

Exchanges

Need a different item? The fastest way is to return what you have and place a new order after your return is accepted.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days. Your bank or credit card company may take a few extra days to process the refund.

If more than 15 business days have passed since we approved your return and you haven’t seen a refund, please email us at info@encorecoffeeco.com.

European Union 14-Day Cooling-Off Period

If your order ships to the EU, you have the right to cancel or return it within 14 days, for any reason. Items must be unused, in their original packaging, and include proof of purchase.