Frequently Asked Questions

Our COMPANY
Where is your coffee shop?

We don’t run a coffee shop. Encore Coffee Company is a production location and does not serve coffee beverages. Our complete focus is on roasting great coffee beans and delivering them fresh to our customers.

Where can I find Encore Coffee near me?

Retail bags of Encore Coffee can be found at the three flagship Made in Kansas City stores in addition to purchasing online. As we grow, our retail partners will be listed on our website.

Can I come and visit?

Meetings regarding wholesale or other business opportunities are by appointment only. From time to time we do have open cupping sessions, please watch our Facebook page for details. If you need more info drop us an email at info@encorecoffeeco.com.

How can my café/restaurant/store/church sell your coffee?

We would be glad to discuss your opportunity, please call us at 816-701-9150 or email info@encorecoffeeco.com.


Our COFFEE
Can I have my coffee ground?

Sure! Simply select the ground size when ordering.

How should I store my coffee?

In an air-tight container – please do not freeze.

How long will coffee stay fresh?

Coffee is best from a few days after the roast up to a month. Coffee can be consumed for several months but the quality of coffee will be diminished. We encourage people to only buy enough coffee to be consumed within 2-4 weeks.

What is single origin coffee?

Single origin coffee is simply a coffee grown within a known geographic origin. We try to source coffee which can be identified down to the farmer and/or processing mill.

How do you source your coffee?

We work together with a number of coffee producers, exporters, and importer partners to source the highest quality coffees at an affordable price.

Are your coffees certified USDA organic?

No. Unfortunately, due to the high cost of USDA organic certification, we have decided not to certify our facility at this point in time. Most of our coffees are source from farmers using organic growing methods.

Is your decaf made with chemicals?

NO. We will only source beans that have been decaffeinated through water immersion technique. “Swiss Water Processed” and “Water Mountain Processed” are the two leading industry standards.

Is there caffeine in decaffeinated coffee?

Yes, but only a small amount; decaf coffees range from between 97% and 99% caffeine free.


Roasting and Shipping Times
When will my coffee be roasted and shipped?

Order placed up to midnight on Tuesday will be roasted on Wednesday and ship no later than Friday. Depending on where you live, you will receive your coffee between 2-5 business days from the roast date. Because coffee needs to rest before brewing, you will receive your coffee at its optimal brewing maturity.

What is your shipping charge?

We charge a flat rate of $4.95 for all domestic shipped orders, shipped USPS Mail. Other options may be available at time of checkout.

Do you ship internationally?

Sorry, not at this time.


Any other questions? Drop us an email to info@encorecoffeeco.com